Different ways to report service delivery issues to metro
In the event that the issue is not resolved within a reasonable time, service delivery issues, such as unrepaired potholes, water leaks and electricity outages, can also be reported to your respective ward councillor, who will then be expected to assist you in getting senior municipal management to intervene.
Residents are advised to report their service delivery issues to the municipality’s call centre on 0860 543 000 to get a reference number for the complaint lodged.
The Advertiser, however, recently received many complaints from people who claimed they had tried unsuccessfully to reach anyone at the call centre.
The metro previously said the delays to get to all calls are sometimes due to high call volumes.
Should you encounter any problem to get through to the call centre, you are advised to report your frustrations via email, especially if you feel your calls were deliberately being ignored by call centre agents.
The metro spokesperson, Themba Gadebe, reminded residents that there are other ways of contacting the call centre, including email (CallCentreSupervisors@ekurhuleni.gov.za), SMS (shortcode to 30788, start the message with the prefix EMM followed by the actual query) or Twitter (use handle @EMM Call Centre).
If you don’t get any help, get in touch with your ward councillor
Here are your councillors’ contact details
- Ward 22 (upper part of Witfield, East Rand Mall, Boksburg North, Ravenswood, Dayanglen, Boksburg West, Comet and Beyers Park).
Ruhan Robinson: 079 816 1515
ruhan.robinson@ekurhuleni.gov.za
- Ward 34 (Reiger Park, Joe Slovo and Kalamazoo)
Charles Crawford: 082 871 8135
charlie.crawford@ekurhuleni.gov.za
- Ward 17 (Bardene, Bartlett, Impala Park, Witkoppie Ridge, Jet Park)
Simon Lapping: 078 350 5063
simon@sosimon.co.za
- Ward 23 (Atlasville, Goedeburg, Brentwood Park and Northvilla – Benoni, Pomona commercial area – Kempton Park)
André du Plessis 083 655 8187
andre.duplessis@ekurhuleni.gov.za
- Ward 31 (Van Dyk Park, Dalpark excluding Extension One, portion of Sunward Park between lifestyle centre and Barry Marais, Tamboville and Leachville)
Jacqueline Reilly 082 786 8386
Jackie16@vodamail.co.za
- Ward 32 (Parkrand, Parkdene, Farrar Park, Cinderella, Libradene, Boksburg South, Boksburg East, Boksburg CBD, Cason, Anderbolt and Plantation)
Marius de Vos 081 524 6950
marius40devos@gmail.com or Marius.DeVos@ekurhuleni.gov.za
- Ward 33 (Witfield, Lilianton, Berton Park, Hughes, Comet Village, part of Angelo informal settlement, Delmore Park, Delmore Gardens and portion of Jet Park)
Ashley Hoods 083 607 5724
Ashley.hoods@ ekurhuleni.gov.za
- Ward 42 (Ramaphosa)
Eva Ngcwama 076 208 3271
- Ward 43 (Sunward Park, Freeway Park, Klipoortjie, Groeneweide, Windmill Park and Dawn Park)
Bruce Reid 072 820 3538
bruce.reid@ekurhuleni.gov.za
- Ward 45 (Villa Liza, Dawn Park, Marimba Gardens, Somalia Park, Vosloo Ext 14, 25 and 26)
Makhosi Lehari 079 091 8144
makhosi.lehari@ekurhuleni.gov.za
Ward 99 (Windmill Park Ext Eight and Nine, Lindelani Ext D, Villa Liza Ext Two and Three, Loliwe Lundi, Freedom Park informal settlements, Geluksdal Ext Two and Tsakane Ext 22, which covers a small portion of Duduza)
Precious Mduduzi Luvalo 079 287 3660
Precious.Luvalo@ekurhuleni.gov.za
