At the time, mayor Mondli Gungubele promised that this would result in better service delivery.
Common complaints about the centre included calls going unanswered; callers kept on the line for a long time, delays in the dispatching of trouble-shooting teams, and call takers lacking information on the subject matter.
However, many residents still feel that with the upgrade, there has still been no service improvement.
Asked whether residents have been receiving better service since the upgrade, the following Advertiser Facebook followers had this to say:
Amanda Briel: “The service is terrible. I recently battled for two days to get someone to answer my calls.”
Rina Holtzhausen: “I have to say the upgrade so far looks very good but if you dial any 011 999 number, no-one picks up the calls, only if you have a number of a specific person you know then it gets answered.”
Brenda Grobler : “I have never had success in someone answering my call. Whenever we need information we need to drive there and even then information is hard to come by. These people seem to earn money for doing nothing.”
Edward Welding-Venter: “The service is terrible. We were at the office to pay my account, and I was told the system is offline for over a week already.”
Ronwyn Geere: “I reported streetlights out on June 6, and it still has not been sorted out so it is a waste of time to phone and report it as a month later nothing has happened. This is why no one bothers to report problems. I am tired of bad service delivery such as broken stormwater drains, weeds, potholes, streetlights, and litter bins not emptied in parks.”
The Advertiser is still awaiting comment from the metro on the matter. – @TumeloBoksburg
