The complainant also accused the call centre agents of calling him a liar on reporting the incident.
In response to the matter, acting metro spokesperson Themba Gadebe says, the cable between S24 and S114 has faulted in a number of spots.
“We have now tested and eliminated what we believe to be the portion that is causing the problems. We will be replacing 300m of the cable, starting this week (March 3),” explains Gadebe.
Gadebe says the cable is exposed where the faults have been found, and, therefore, the replacement is a requirement.
“The cable is not energised and cannot be energised until the replacement has been completed.”
The metro is still awaiting comment from the Call Centre.
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