Invoices sent out – Sanral
Although it was rumoured that e-toll invoices would be sent out in the next three months, Sanral say they have been issuing the documents since December.
Vusi Mona, spokesperson for Sanral, says that, during December, postal services were slower, due to the number of public holidays.
“As road-users have been contacting us in regard to their invoices, we are confident that they have been receiving our correspondence,” he says.
Mona adds that it is important to note that registered e-toll account holders have a choice of how they would like to receive their invoices.
“Most have selected electronic communication as their preferred means of correspondence, he says, adding that that road-users are able to request an invoice at any time.
Channels for requesting invoices are:
n Contact the call centre on 0800 726 725.
n An email query can be sent to info@sa-etoll.co.za.
n One can log onto www.sanral.co.za.
n Customer service outlets in shopping centres.
According to Mona, the invoice is always accompanied by the transaction report, which provides the detailed list of transactions with the date and time, gantry and cost per passage.”
He says seems to be a misunderstanding about the issuing of invoices.
“It should be noted that the legal obligation to pay toll arises from using the toll road and passing underneath a toll gantry, that is signposted in accordance with the required legislation,” he explains.
“The legal obligation to pay toll does not arise from an invoice that is forwarded to a user. ”
In terms of the e-road regulations, the user has a seven-day grace period to pay the toll (which is also signposted along the e-roads).”
