Sanral’s behaviour is inexplicable and deplorable – Outa
Outa is concerned over the measures Sanral have implemented in order to obtain outstanding e-toll fees.
According to Outa, Sanral has taken up the role of “bully-boy mentality” resulting from numerous inexplicable, inaccurate and threatening SMS from Sanral’s collection agents.
“Sanral’s collection agents appear to be unapologetic and confident that sending threatening SMSs is an adequate method of extorting payment from GFIP road user’s, without first offering tax invoices to those that did not register for an e-tag, even though they are legally required to do so,” says Outa’s Wayne Duvenage.
“Moreover Outa alone has received over 500 complaints through their website and hundreds more on their Facebook site over the past two weeks, and one imagines thousands more will have not even bothered to complain and merely laughed these messages off.
“More so, Sanral’s approach of dealing with the E-toll outrage in the same ways shows signs of the situation being a minor issue, especially after claiming to be prepared following the testing of their systems for the past two years.
“We are concerned by Sanral’s recent statements wherein they reflect their E-tag sales numbers and targets. Having caught Sanral providing society with misleading information in the past on E-tag sales and their credibility, leaves much to be desired on this subject.
“With Government fleets now tagged up, at best Outa does not believe that more than one in four vehicles on the freeways are e-tagged, and we continue to call on Sanral for absolute transparency on this matter.
“This can only be done by allowing the people or independent auditors to view the numbers on their screens that depict the actual gantry transaction volumes and percentages that are tagged.
“Just because Sanral has the technology for sending messages efficiently. doesn’t absolve them from basic rules of common courtesy. If the system is supposed to serve people, Sanral have a duty to be people centred rather than technology obsessed.
“Ater all, Sanral is a public entity and ought to provide this information in a totally transparent manner to the society that pays their salaries and who has every constitutional right to have these figures supplied to them.
” It’s certainly not secretive or competitive information they would be sharing with the public. “
